Frequently Asked Questions

We provide homework help and tutoring for students in grades 6-12 (middle school and high school) in Math, Science, and English. This includes all levels from Pre-Algebra to AP Calculus, General Science to AP Physics/Chemistry/Biology, and basic English to AP Literature.

Yes! All our tutors are U.S.-based, certified educators with teaching credentials or advanced degrees in their subject areas. They undergo a rigorous vetting process including background checks, subject assessments, and teaching demonstrations. We maintain a 4.8+ average rating among our tutoring staff.

Homework help is on-demand, pay-per-task assistance for specific assignments. Tutoring is ongoing, scheduled 1-on-1 sessions with the same tutor each week, designed for long-term improvement and grade boosting. Many families start with homework help and upgrade to tutoring when they see the value.

Sessions are conducted via Zoom video call with screen sharing and an interactive whiteboard. You just need a computer, tablet, or phone with a camera and internet connection. We provide a virtual learning environment that mimics in-person tutoring.

No. Our homework help provides step-by-step explanations designed to teach concepts, not just provide answers. We follow academic integrity guidelines and our goal is to help students understand material so they can succeed on their own. Tutoring sessions are focused on teaching and skill-building.

Simply visit our Submit Homework page, fill out the form with your assignment details, upload any files or photos, set your deadline, and submit. You'll receive a custom quote within 2 hours.

Quote delivery: Within 2 hours. Standard assignments: 24-72 hours. Rush delivery: 24-48 hours. Urgent requests: Under 24 hours. Actual timelines depend on complexity and are confirmed in your quote.

We offer free revisions if you're not completely satisfied. If we can't resolve the issue, we provide a full refund. Your satisfaction is guaranteed.

Yes! After receiving your solution, you can ask clarifying questions within 24 hours at no additional cost. We want to make sure you understand the material.

We help with all Math (algebra through calculus), Science (physics, chemistry, biology, earth science), and English (essays, grammar, literature analysis) assignments. This includes problem sets, essays, lab reports, projects, study guides, and more.

Book a free 20-minute consultation through our website. We'll discuss your child's needs, goals, and learning style, then match them with an ideal tutor. After a trial session to ensure good fit, regular weekly sessions begin.

Yes! Consistency is key to academic improvement. Your child will work with the same dedicated tutor every session, building a relationship and allowing the tutor to deeply understand their learning style and needs.

No problem! We offer free tutor rematching. Just let us know within the first few sessions and we'll find a better fit—no questions asked and no extra charge.

It depends on goals and needs. We offer packages of 4 sessions/month (1x/week) for maintenance, 8 sessions/month (2x/week) for improvement (most popular), and 12 sessions/month (3x/week) for intensive prep or significant struggles.

Absolutely! Parents are welcome to observe any session. We also provide regular progress reports and are always available to discuss your child's progress separately.

Sessions can be rescheduled up to 24 hours in advance at no charge. Last-minute cancellations (less than 24 hours) will count toward your monthly sessions. We understand life happens and work with you to be flexible.

Prices vary based on complexity, length, and deadline. Simple problems start at $15, problem sets at $35-60, essays at $40-75, and full assignments at $75+. Rush and urgent deadlines cost more. You always receive a custom quote before paying.

Monthly packages: Starter (4 sessions) $120/month, Standard (8 sessions) $200/month, Premium (12 sessions) $350/month. All sessions are 1 hour each. Multi-subject and sibling discounts available.

No hidden fees, ever. The price quoted is the price you pay. No signup fees, no cancellation fees, no surprise charges.

We currently accept PayPal and Wise (formerly TransferWise) for secure, convenient payments. Both options support international transfers and provide buyer protection.

Yes! Multi-subject discount: 10% off for 2 subjects, 15% off for 3+ subjects. Sibling discount: 10% off for second child, 15% off for 3+ children. Contact us about family plans.

Homework help quotes are provided 7 days a week, typically within 2 hours. Tutoring sessions are available Monday-Saturday, with times ranging from after school (3pm) to evening (9pm) in all U.S. time zones.

We work with students in all U.S. time zones: Eastern, Central, Mountain, Pacific, Alaska, and Hawaii. When you book, we'll schedule in your local time.

Once enrolled, your weekly session time is locked in. If you need to reschedule, just give us 24 hours notice. For the initial consultation, we typically have availability within 48 hours.

A computer, tablet, or phone with a camera and internet connection. We use Zoom for video calls and provide access to virtual whiteboards. We'll send setup instructions and test everything before your first session.

Yes, every tutor undergoes a comprehensive background check before joining our platform. Your child's safety is our top priority.

All tutors are vetted for qualifications, subject expertise, and teaching ability. We collect ratings after every session and maintain a 4.8+ standard. Tutors who fall below standards are retrained or removed.

Yes. All payments are processed through secure, encrypted payment processors (Stripe). We never store your full credit card information on our servers.

We take privacy seriously. Your personal information is never sold or shared with third parties. Student data is used only to provide and improve our services. See our full Privacy Policy for details.